GREAT HOSPITALITY MAKES ALL THE DIFFERENCE

By Kaylene Rudy
SPECIAL FOR THE AJT

Have you ever stayed at a hotel that had bad customer service or just stared at you when you asked the front desk for assistance? I certainly have. And when you have to spend vacation time upset because of bad customer service or asking to speak to the manager, it just puts a cloud over the whole vacation experience. Great hospitality while traveling makes all the difference in the world.

My son’s birthday was 2 weeks ago and I knew that it was going to be another Staycation Adventure. I was so happy with the superb visit to the Omni Hotel CNN Center during our last vacation, I decided to book a night there and then take him just a few hours away to Hilton Head Island.

When I made the reservation at the Omni, I let them know that it was my son’s 12th birthday. We were greeted with a wonderful gift bag, birthday cake waiting in the room and welcoming “Happy Birthday” wishes by the staff. This made his birthday 10 times more special.

When we arrived at Hilton Head Island, we stayed at The Westin Hilton Head Island Resort & Spa – this place is beautiful. They were ready for us and even upgraded us to an Oceanfront room. The room service and hotel staff was always so caring and friendly. They made our happiness and comfort a priority.

I realize that both of these hotels are very nice, four-star hotels and that this kind of service should be expected. But more importantly, my point is that you deserve it. These examples of great hospitality you should experience while vacationing. You worked hard and it takes a lot to make time to enjoy yourself. The benefit and value of this level of hospitality for any trip or staycation you go on is priceless and truly makes all the difference in the world when someone asks you…“How was your trip?”